Shipping and Deliveries

Shipping and Deliveries – Complete Information

At Roots Weed, we are committed to providing a safe, efficient, and reliable shipping service throughout Europe. Below, we detail our delivery policies to ensure a transparent and hassle-free shopping experience.

Shipping Areas and Costs

We offer shipping to Spain, Portugal, and the rest of Europe, with rates and delivery times that vary according to the destination.

Spain and Portugal

  • Orders up to €29.99 – Shipping cost: €5.00
  • Orders over €30.00 – Free shipping
  • Payment methods: Bank transfer or cash on delivery

Other European countries (Andorra, France, Italy, Germany, among others)

  • Orders up to €99.99 – Shipping cost: €30.00
  • Orders between €100.00 and €199.99 – Shipping cost: €15.00
  • Orders over €200.00 – Free shipping
  • Payment methods: Bank transfer only

Specific regions (Albania, Bulgaria, United Kingdom, Ukraine, among others)

  • Orders up to €199.99 – Shipping cost: €60.00
  • Orders between €200.00 and €499.99 – Shipping cost: €35.00
  • Orders over €500.00 – Free shipping
  • Payment methods: Bank transfer only

It is the customer's responsibility to ensure that the purchase and receipt of the products are legal in their country. Roots Weed is not responsible for customs holds or confiscations.

Estimated Delivery Times

Delivery times may vary depending on the destination and the shipping company.

  • Spain and Portugal: 3 to 5 business days
  • Rest of Europe: 5 to 10 business days
  • Specific regions: 7 to 14 business days

These timeframes are estimated and may be affected by external factors such as customs inspections or logistical delays.

Available Payment Methods

To ensure security and ease in transactions, we offer the following payment options:

  • Spain and Portugal: Bank transfer and cash on delivery
  • Other countries: Bank transfer only

Bank transfer details:
IBAN: ES09 0081 0398 8900 0251 9057
BIC: BSABESBB

Shipping and Returns Policy

  • Orders are processed within 1 to 2 business days after payment confirmation.
  • Once the order is shipped, a tracking number will be provided.
  • In case of receiving a damaged or incorrect product, the customer must notify us within 48 hours with photographic evidence.
  • Returns are accepted within 14 days after delivery, provided the product remains in its original condition, unopened and unused.
  • The customer assumes the return costs, except in cases of defective products or shipping errors.

Customer Service

For any inquiries related to shipping, deliveries, or returns, our team is available through the following channels:

Roots Weed guarantees safe and efficient shipping throughout Europe, complying with the highest standards of quality and legality.