Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

At Roots Weed , we want to ensure a clear and hassle-free shopping experience. Below we answer the most common questions about our products, shipping, and policies.

1. Where do you ship?

We ship to Spain, Portugal, and all of Europe , with costs and delivery times varying by destination. See our [Shipping and Delivery Policy] for more details.

2. What payment methods are available?

  • Spain and Portugal: Bank transfer and cash on delivery.
  • Other countries: Bank transfer only.

Payments must be made to the following bank account:
IBAN: ES09 0081 0398 8900 0251 9057
BIC: BSABESBB

3. How long does delivery take?

Estimated delivery times are:

  • Spain and Portugal: 3 to 5 business days.
  • Rest of Europe: 5 to 10 business days.
  • Specific regions: 7 to 14 business days.

These times may vary depending on the location and logistics of the transport company.

4. Can I track my order?

Yes. Once your order is shipped, you will receive a tracking number to monitor delivery in real time.

5. Can I cancel or modify an order after placing it?

If your order has not yet been processed, you can request modifications or cancellations. Contact us as soon as possible via WhatsApp +34 692 255 609 or by email [ [email protected] ] .

6. Can I return a product?

We accept returns only for accessories and non-perishable items .

🚫 We do not accept returns of products such as:

  • Hemp flowers, extracts and other products.
  • Food and consumer products.
  • Opened vaping oils and liquids.

For eligible products, the return must be made within 14 days of delivery , provided that:
✔ The product is unopened, in its original condition and with the packaging intact.
✔ The customer assumes the return shipping costs (except in cases of shipping errors or defective products).

For more details, please see our [Returns and Refund Policy] .

7. What do I do if my order arrives damaged or incorrect?

If you receive a defective product or an incorrect order, please send us a message within the first 48 hours with photos of the product and packaging. We will evaluate the case and offer you a quick solution.

8. What are the THC levels in the products?

All our products comply with European Union regulations , guaranteeing THC levels within the legal limit allowed in each country . However, it is the customer's responsibility to check local regulations before making a purchase.

9. Are Roots Weed products legal in my country?

Roots Weed operates under European legal regulations. However, CBD and hemp laws may vary by country. It is the customer's responsibility to ensure that the purchase and receipt of products is legal in their jurisdiction.

We are not responsible for customs detentions or confiscations.

10. How can I contact Roots Weed?

For any questions, we are available at:
📩 Email: [ [email protected] ]
📱 WhatsApp: +34 692 255 609

If you have any other questions that aren't listed here, don't hesitate to write to us. We'll be happy to help.