Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

At Roots Weed, we want to ensure a clear and hassle-free shopping experience. Below, we answer the most common questions about our products, shipping, and policies.

1. Where do you ship to?

We ship to Spain, Portugal, and all of Europe, with costs and delivery times varying by destination. Check our [Shipping and Delivery Policy] for more details.

2. What payment methods are available?

  • Spain and Portugal: Bank transfer and cash on delivery.
  • Other countries: Bank transfer only.

Payments must be made to the following bank account:
IBAN: ES09 0081 0398 8900 0251 9057
BIC: BSABESBB

3. How long does delivery take?

The estimated delivery times are:

  • Spain and Portugal: 3 to 5 business days.
  • Rest of Europe: 5 to 10 business days.
  • Specific regions: 7 to 14 business days.

These times may vary depending on the location and the logistics of the transport company.

4. Can I track my order?

Yes. Once your order is shipped, you will receive a tracking number to monitor the delivery in real time.

5. Can I cancel or modify an order after placing it?

If your order has not yet been processed, you can request modifications or cancellations. Contact us as soon as possible via WhatsApp +34 692 255 609 or by email [TuEmail@rootsweed.com].

6. Can I return a product?

We accept returns only in the case of accessories and non-perishable items.

🚫 We do not accept returns of products such as:

  • Flowers, extracts, and other hemp products.
  • Edibles and consumable products.
  • Oils and vape liquids already opened.

For eligible products, the return must be made within 14 days after delivery, provided that:
✔ The product is unopened, in its original condition, and with intact packaging.
✔ The customer assumes the shipping costs of the return (except in cases of shipping errors or defective products).

For more details, please consult our [Return and Refund Policy].

7. What do I do if my order arrives damaged or incorrect?

If you receive a defective product or an incorrect order, send us a message within the first 48 hours with photos of the product and packaging. We will evaluate the case and offer you a quick solution.

8. What are the THC levels in the products?

All our products comply with the European Union regulations, guaranteeing THC levels within the legal limit allowed in each country. However, it is the customer's responsibility to verify local regulations before making a purchase.

9. Are Roots Weed products legal in my country?

Roots Weed operates under European legal regulations. However, laws regarding CBD and hemp may vary by country. It is the customer's responsibility to ensure that the purchase and receipt of the products are legal in their jurisdiction.

We are not responsible for customs withholdings or confiscations.

10. How can I contact Roots Weed?

For any inquiries, we are available at:
📩 Email: [contacto@rootsweed.com]
📱 WhatsApp: +34 692 255 609

If you have any other questions not listed here, don't hesitate to write to us. We will be happy to help you.